Frequently Asked Questions
Save time and get quick answers to the technical related questions you may have regarding Genworth Financial Pro.Registration
- Answer and submit all prompted questions.
- You will see a confirmation screen. Upon successful completion of your registration, you will receive a welcome e-mail.
A: User ID is the name you use for identification when accessing our Website. The User ID is selected by you at the time of registration. Your User ID must be a minimum of three (3) characters. It cannot be all numeric, cannot start with the @ symbol and only the following characters are allowed: - , . , 0-9 , @ , A-Z , _ , a-z
A: Your password is case-sensitive, and must be at least six (6) characters long. No special characters are permitted, except @, - , _, . and space. You can alter your password at any time. Please safeguard your password and do not share it with anybody. Please note, you will not be asked for your password in the help desk process.
A: Genworth Financial Single Sign On (SSO) is a company-wide security and navigation feature designed to allow users to securely sign on and move between Genworth Financial's Websites.
Logging in
- What if I forgot my Password?
- What should I do if I’ve forgotten my User ID?
- How do I change my password?
A. If you forget your password, click on "Forgot Password" on the home page. Enter your User ID and follow the instructions. Alternatively, you may call the Web support help desk at 800 404.2956 from 8a.m. - 8p.m. ET Monday-Friday, and a representative will be able to help you reset your password.
A: If you forget your User ID, please call 800 404.2956 from 8a.m. - 8p.m. ET Monday-Friday. The representative will help re-activate your account. If you re-activate your User ID, you will not need to register again.
A: Log in with your User ID and password. Click "Update Profile", then "Personal Information". Fill in the new password and click "Submit".
System Requirements
- What computer system and screen resolution should I use to access Genworth Financial Pro?
- What Internet browsers should I use to access Genworth Financial Pro?
- What is a cookie?
Most current PC’s on the market will be acceptable. Please set your screen resolution as follows for the best viewing: 800 x 600 (640 x 480 resolution users should still be able to view all content, but vertical and horizontal scroll bars may need to be used).
A: Genworth Financial Pro is best viewed with Microsoft Internet Explorer 5.5 or 6.0 and Netscape Navigator 7.0x.
A: Cookies are small pieces of data stored by your Internet browser on your computer's hard drive. We, along with thousands of other Websites, use cookies to enhance your Web viewing experience and to measure your Website usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to recognize you on subsequent visits or to remember your user name so you do not have to re-enter it each time you visit our site. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies, you may limit the functionality we can provide to you when you visit our site.
Security and Privacy
A: We maintain procedures and technology designed to prevent unauthorized access to personal information. We maintain physical, electronic, and procedural protections in accordance with applicable standards to protect personal information. We restrict access to personal information to employees and service providers for legitimate business purposes to assist in providing products or services to you. Employees who violate our Privacy Policy are subject to disciplinary action.
This Website is operated by Genworth Financial, Inc., and its affiliated companies ("We"). We are committed to respecting your privacy and value your trust. We do not sell information about you. We do not share your information for marketing purposes without your consent with anyone other than Genworth Financial and our subsidiary affiliates. Please visit the Privacy Policy at Genworth.com for more details.
Maintenance Schedule
- What is the maintenance schedule of Genworth Financial Pro?
- Is there limited availability during the scheduled maintenance window?
A: The regularly scheduled system maintenance windows for Genworth Financial Pro are Monday – Friday 1a.m. - 5a.m. ET and Sunday from 1a.m. – 10a.m. ET. During this time, the system may be unavailable. There is no specific outage window.
A: It is possible that during this time you may be temporarily unable to access our systems.
Help and Contact
A: Yes. You can send and receive mail from Genworth regarding your accounts. E-mail addresses will be shown in different areas of the Website that will put you in touch with the right people.
A: For Technical Assistance including login and password problems, please email us at webassist.genworth@genworth.com, or call us Toll Free at 800 404.2956 from 8a.m. - 8p.m. ET Monday-Friday. For all other Questions or to learn more about Selling our Products please email us at contactus@genworth.com, or call us Toll Free at 888.GENWORTH (888 436.9678).
